Customer Service

Contact

For:

Order and Shipping questions: myorder@gadgetgangster.com
All other questions: info@gadgetgangster.com

We are unable to provide technical support on projects.

Payment

Our exclusive payment processor is Paypal. Note that you don't need to create a paypal account to submit payment, although it's a convenient option. We do not accept C.O.D. orders. We can accept Purchase Orders, contact us at myorder@gadgetgangster.com to establish an account.

There are no minimum orders.

Customers with a California shipping address will be charged sales tax based on their zip code. If you are tax-exempt, contact us at myorder@gadgetgangster.com.

Warranty / Returns

We do not accept returns of kits, but for pre-assembled or 3rd party products, report any problems within 30 days to myorder@gadgetgangster.com and check our return policy for more info.

Backorders

Intentional: Projects marked 'Backorder Allowed' on the project page are currently not in-stock, but we have an expected restock date. If your order includes a mix of in-stock and backorder items, we'll ship the in-stock portion of your order immediately and any backorder items when they're available. You will not be charged additional shipping.

Accidental: We work hard to keep our stock numbers as accurate as possible, but we can make a mistake. It's rare and we apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available.

Order Status

When your order is submitted, you'll receive a confirmation email from PayPal (Subject: Your payment to Gadget Gangster). This confirms that we have received your order. When your order ships, you'll receive a second email from paypal notifying you of shipment and including a shipping carrier tracking number, if applicable.

Shipping Policy

We ship via the US Postal Service (USPS). We do not offer any other service.

Domestic Options
EXPRESS (USPS Priority Mail) takes 2-3 days and includes delivery confirmation.

STANDARD (USPS First Class) takes 1-7 days and includes delivery confirmation.

Neither service offers a delivery day guarantee. Note that delivery confirmation is not a real-time tracking system.

International
AIRMAIL (First Class International) is not trackable and usually takes 7-14 days. Because airmail doesn't have expedited brokerage, it can get caught up in customs for up to 4-6 weeks. Although this is rare it does happen. Airmail is only permitted for orders under $300.

EXPRESS MAIL INTERNATIONAL (International Express) is trackable takes 3-5 days. Delivery to Australia, China, Hong Kong, Japan, Great Britain, Northern Ireland, Spain, and South Korea offers a delivery guarantee, as well.