Deprecated: Assigning the return value of new by reference is deprecated in /home/nicholas/public_html/ggnew/components/libraries/cmslib/spframework.php on line 101

Deprecated: Assigning the return value of new by reference is deprecated in /home/nicholas/public_html/ggnew/components/libraries/cmslib/spframework.php on line 644
Customer Service
Customer Service

Contact

For:

  • Order and Shipping questions: myorder@gadgetgangster.com
  • All other questions: info@gadgetgangster.com
We are unable to provide technical support on projects.

Payment

Our exclusive payment processor is Paypal.  Note that you don't need to create a paypal account to submit payment, although it's a convenient option.  We do not accept C.O.D. orders.  We can accept Purchase Orders, contact us at myorder@gadgetgangster.com to establish an account.

There are no minimum orders.

Customers with a California shipping address will be charged sales tax based on their zip code.  If you are tax-exempt, contact us at myorder@gadgetgangster.com.

Warranty / Returns

We do not accept returns of kits, but for pre-assembled or 3rd party products, report any problems within 30 days to myorder@gadgetgangster.com and check our return policy for more info.

Backorders

Intentional: Projects marked 'Backorder Allowed' on the project page are currently not in-stock, but we have an expected restock date.  If your order includes a mix of in-stock and backorder items, we'll ship the in-stock portion of your order immediately and any backorder items when they're available.  You will not be charged additional shipping.

Accidental: We work hard to keep our stock numbers as accurate as possible, but we can make a mistake. It's rare and we apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available.

Order Status

When your order is submitted, you'll receive a confirmation email from PayPal (Subject: Your payment to Gadget Gangster).  This confirms that we have received your order. When your order ships, you'll receive a second email from paypal notifying you of shipment and including a shipping carrier tracking number, if applicable.

Shipping Policy


We ship via the US Postal Service (USPS).  We do not offer any other service.

Domestic Options
EXPRESS (USPS Priority Mail) takes 2-3 days and includes delivery confirmation.

STANDARD (USPS First Class) takes 1-7 days and includes delivery confirmation.

Neither service offers a delivery day guarantee.  Note that delivery confirmation is not a real-time tracking system.

International
AIRMAIL (First Class International) is not trackable and usually takes 7-14 days. Because airmail doesn't have expedited brokerage, it can get caught up in customs for up to 4-6 weeks. Although this is rare it does happen.  Airmail is only permitted for orders under $300.

EXPRESS MAIL INTERNATIONAL (International Express) is trackable takes 3-5 days. Delivery to Australia, China, Hong Kong, Japan, Great Britain, Northern Ireland, Spain, and South Korea offers a delivery guarantee, as well.

We fill all in-stock orders as soon as possible, but we make no guarantee of shipping date. Once your order has shipped, a Shipping Confirmation email, with tracking information if applicable, will be sent.

Any order over $300 USD will not be allowed to ship via an un-trackable method.

We cannot be held responsible for damaged, lost, or stolen packages.

 

Other Stuff